Empower the process. At Prudential, you can.

In Operations, we have high expectations.

Our Operations team is a diverse group of talented problem-solvers. From customer service centers to adjusters and field investigators, they play a pivotal role in our global success. We’re always looking for new ways to make things better for our customers and employees, and every member of the team can ignite change with fresh, new ideas. Join us and you can play your part.

Explore our opportunities and make an impact.

A diverse field of opportunity - and talent.

Whether you’re just starting out or an experienced professional, it’s an exciting time to join us. Our exceptional, diverse and agile Operations team is built on talent and imagination – because that’s what it takes to turn ideas into reality. Be part of a growing, dynamic company that supports every employee  as an individual and focuses on their professional growth.


  • Claims Operations - Handles claims for the organization. This involves the negotiation and settlement of claims, from first advice through to final settlement.
  • Disability Claims - Determines the validity of and authorizes disability claims. Makes policy recommendations and guidelines for claims negotiations. 
  • Policy Administration - Monitoring payment receipts and policy expiration dates, processing various changes, issuance and re-issuance of policy documents. 
  • Customer Service - Plans and monitors customer contact center schedules and operations, manages information and productivity forecasts, and more.
  • Underwriting – For Client Experience, Group, Life, Medical and New Business, quantifying risk, determining on the acceptance of claims, and more.
  • Business Analysis - The link between technology and specific business areas, identifying requirements, creating project specifications, and more. 
  • Business Process Improvement - Analyzes and measures the effectiveness of business processes, develops sustainable improvements, and more.

"A standout feature of working at Prudential is how the work we undertake within our team significantly shapes our global business impact."

Play a pivotal role in an industry-leading business. At Prudential, you can.

Winning with flexibility: We're transforming our talent practices to empower every employee. From hiring to promotion, performance management to development and compensation, we're creating an equal opportunity environment that fuels your success. 


Diverse talent. United.

At Prudential, diversity reigns, and we're always looking out for talented professionals to move us forward. We cherish all identities and backgrounds, creating an inclusive and rewarding workplace. At Prudential, you can thrive.

Join the Prudential Talent Community

Our Talent Community is a great way to stay connected, learn more about Prudential career opportunities and events that interest you! You will be able to select the categories that match your background and interests.