Technology - Roseland, NJ Sr. Network/Voice Engineer

About the position

Job Description

The selected candidate will work with the Global Business Technology Solutions (GBTS) Network Operations (Data & Voice) Services team. Primary responsibilities would be tier1 & Tier 2 technical support for all Data and Voice Networking systems in a multi-campus environment.   This includes, but not limited to planning, design, Installation, and troubleshooting local and wide area network devices   including routers, firewalls, switches, gateways, DNS servers, DHCP servers, and related hardware , software, and services.  

Other responsibilities would include automating day to day processes with a self-service mindset, operationalizing cloud management, monitoring and reporting, alerting, maintaining Standard Operating Procedures (SOP), and Data Mining and Analytics.

The ideal candidate should have a bachelor's degree in information technology, computer science or related field; however, candidates with significant prior experience instead of a degree will be considered. This candidate should be highly motivated and have excellent Leadership and writing and communication skills.


Job Description

Experience in the following areas required:

Hardware and Software:

• Cisco Routers and Switches, Wireless, WAPS, and WAAS.

• Cisco Call Managers (voice), Unity voice mail, and CUBE systems

•AVAYA PBX 450 systems as well as CM types.

•AVAYA ASA program

•AVAYA Modular Messaging. CMS. ACD call centers.

•Windows XP, Windows 2000 Server, Windows Server 2003, DNS, TCP/IP, SMS and Microsoft's management and troubleshooting tools

•Familiar with Microsoft Office products, Word, Excel, Visio, and Lotus Notes.

Monitoring Tools:

•IBM ITNM Netcool

•Cisco WCS/NCS

•Cisco WAAS

•APCON Fabric Switches

•Protocol Analyzers (Wild Packets Sniffer, Wireshark..)


•Live Action

Experience in the following would be a strong plus:

•Ability to automate via scripting or vendor tooling

•PowerShell, Perl, Python, KSH/BASH


•Experience with Cloud Computing/Technology

•Fluent in Japanese and/or Spanish

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.