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Operations

Empowering the process.

In Operations, we have high expectations.

From the professionals located at our customer service centers, who problem-solve around the clock, to the adjusters and investigators at the scene, our operations team is a diverse, talented group in constant pursuit of solving challenges.

A diverse field of opportunity—and talent.

Whether you’re just starting out or an experienced professional, Prudential can help you find a lasting and rewarding career. You’ll be part of a growing, dynamic company that supports every employee and focuses on their professional growth

  • Claims Operations - Handles claims for the organization. This involves the negotiation and settlement of claims, from first advice through to final settlement.
  • Disability Claims - Determines the validity of and authorizes disability claims. Makes policy recommendations and guidelines for claims negotiations. 
  • Policy Administration - Monitoring payment receipts and policy expiration dates, processing various changes, issuance and re-issuance of policy documents.
  • Customer Service - Plans and monitors customer contact center schedules and operations, manages information and productivity forecasts, and more.
  • Underwriting – For Client Experience, Group, Life, Medical and New Business, quantifying risk, determining on the acceptance of claims, and more.
  • Business Analysis - The link between technology and specific business areas, identifying requirements, creating project specifications, and more. 
  • Business Process Improvement - Analyzes and measures the effectiveness of business processes, develops sustainable improvements, and more.

Diverse talent. United.

With a collaborative environment that welcomes people of different backgrounds and identities, Prudential values diverse perspectives and believes it’s what make us stand-out, do our best work and succeed.  

We’re always looking for talented professionals with the skills, insight and an eye for innovation to help move us forward. Discover a challenging corporate career at one of the world’s leading financial services institutions.