Claims - Scottsdale, AZ Team Lead Disability Claims

About the position

Prudential Group Insurance is seeking a Team Lead for the Short Term Disability and Absence claim department.

Responsible for:

Leading a team of Short Term Disability (STD) and Absence (ABS) claim professionals including determination and payment authorization of claims.

Coaching, supervising and managing performance of employees (both technical performance and behaviors).

Providing guidance to subordinates regarding general claim policy, contracts, and terminology.

Partnering with peer leadership group and contributing to the department's success by engaging in continuous improvement.

Reviewing complex claim cases, influencing and interacting with professional clinical and vocational resources.

Communicating with clients, state insurance departments and other internal and external areas.

Has both technical and administrative responsibilities.


Bachelor Degree preferred but not required

Demonstrated leadership skills a must

Supervisory experience preferred, but not required

Prior experience with Claim Management processes preferred

Understanding of Absence, STD and/or LTD product lines with experience of at least five plus years in absence/disability claim organization preferred

Ability to problem solve independently

Strong communication (verbal and written) and time management skills required

Proficiency in MS Word and Excel required

Strong critical thinking, mathematical, problem solving, decision making & analytical skills are desired

Detail oriented with solid interpersonal skills

Demonstrated strong Customer Service skills

Relocation Assistance offered

*Willing to consider someone with a strong retail or operations management background that is interested in gaining a knowledge of Group Insurance

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.

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