Product Management - Shelton, CT | Dresher, PADirector, Annuities Product Management (Product Operations)

About the position

The Director of Product Operations will report to the VP, Product Support and is responsible for managing the product operational processes required to support various business functions, including the sales and service organizations. This will include ensuring integrity of processes and product rules, and alignment with original design, pricing, and regulatory filings for 300+ fixed and variable annuity product & benefit combinations.
Responsibilities:
  • Managing, coaching and developing a high‐performing team of 5-7 product professionals
  • Maintain, track & trend product process opportunities utilizing data with a commitment to continuous improvement (e.g. commissions, jumbo guidelines, rollover, entity guidelines)
  • Closely partner with Sales & Service to gain insight into annuity operational & sales processes and identify improvement areas
  • Assessing policies and processes against the competitive landscape and market trends and impact of regulatory changes; identifying gaps and opportunities and implementing appropriate solutions to aid product processes.
  • Develop recommendations, design processes with defined success measures and measure effectiveness
  • Supporting and develop resolutions for escalated case specific inquiries from sales and service organizations, that will balance customers’ needs, sales relationships and product integrity
  • Providing product subject matter expertise on various committees and boards
  • Manage commission strategy and subject matter expertise, including rate determination, commissions requirements and implementation, and schedule agreement creation
  • Providing guidance and oversight implementation of core activity required to maintain inforce block of annuities including monthly rate implementation, fund changes, new firm onboarding
  • Making data driven decisions, with a commitment to continuous process improvement; champion and manage the implementation of processes, effectively identifying actions steps and resources
  • Collaborating with various business partners and control functions to inform and gain support for resolutions and new or enhanced product policies and processes

Qualifications

Requirements:
  • Bachelor’s Degree or equivalent experience
  • 10+ years of experience in financial services
  • Annuities product support or product management experience
  • Series 6 license required within 180 days from hire date
  • Continuous Improvement or process optimization experience
  • Experience leading and developing talent
  • Exceptional verbal and written communication/presentation skills
  • Approach work with intellectual curiosity and transparency with an openness to giving and
    receiving feedback
  • Self‐motivated and proactive leadership, thinking beyond functional responsibilities to
    broader business strategy
  • Highly organized, collaborative, and adept at handling multiple, changing priorities
  • Skilled at resolving conflict and negotiating effectively and tactfully
  • Proven strong attention to detail and follow‐through skills

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

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