Other - Newark, NJ Product Management Specialist, Customer Office

About the position

Prudential is seeking a Product Manager, with a focus on our Customer Platform products. The Customer Platform provides the connectivity across the enterprise that lets our web, mobile, and other applications secure, store, and access data about our customers and potential customers in a consistent and scalable way.

This role requires customer centric problem/solution thinking, forward-looking thinking, and the ability to simplify complicated workflows. You should have a grasp of the software development process – either having written code or understanding it if you’re not a programmer.

This is an exciting opportunity to join a new group within Prudential, and help shape the future of the company. The Customer Office is a highly collaborative, fast-paced environment, with a start-up feel. You’ll be encouraged to roll up your sleeves (or not, if you wear t-shirts), take initiative, be creative, share new ideas, and, most importantly, have fun.



·       Create User Stories by understanding the problems our customers have

·       Create visual requirements/wireframes to coordinate with UI/UX, developers, and stakeholders

·       Track and report on the status of development efforts

·       Coordinate with Quality teams to walk them through workflows and customer journey flows

·       Answer questions from technology teams during sprints


·       Familiar with software Product Management concepts and responsibilities

·       Excellent written and oral communication skills, including experience presenting to executive leadership

·       2+ years of Customer Service, Customer Support, or Information Technology Support experience

·       Experience with software development

·       Proficient in Microsoft PowerPoint and Microsoft Excel

·       Familiar with Scrum or other Agile development practices

Nice to have: Knowledge of development tracking tools like JIRA

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

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