The Global Communications team directs internal employee and external communications efforts to ensure the company's messages are aligned and delivered in accordance with Prudential’s goals and policies. To best partner with our businesses, we are expanding our Communications team which supports Individual Solutions. If you are a professional who thrives on driving integrated engagement strategies that help shape how external audiences understand and perceive the company's global income and protection story, consume positioning, and overall differentiation in the...
Marketing/Advertising/Public Relations/Corp. Communications - Iselin, NJ | Hartford, CTVoC Program Management Lead
About the position
Drive business value by cultivating actionable customer/market insights and make recommendations to design and deliver intended customer experiences, inform marketing strategies and business decisions
Facilitate a high performing team culture.
Enable agility and scalability to meet evolving business and stakeholder needs.
Embrace the organizational value proposition and enables delivery on our purpose.
Develop and manage a strategy for Voice of the Customer (VoC) and Voice of the Employee (VoE) to gather insights on the needs, wants, and expectations of customers.
Partner with Global Strategic Research and Marketing Strategists to develop and deliver Retirement research agenda / objectives based on hypotheses testing to address critical business questions.
Inspect and ensure that underlying VoC/VoE is current, correct and relevant.
Develop, manage and oversee implementation of centralized Retirement research agenda and needs.
Partner with business and marketing leaders to establish an effective “Closed Loop” process to respond & act upon customer feedback
Act as the central point within Retirement to identify, manage and oversee VoC capabilities and budget.
Derive insights and collaborate within the Strategic Insights & CX team on the priorities within our shared accountability
- Minimum of five years’ experience in voice of the customer insights, client services, marketing, customer experience – prefer 10+ years’ experience.
- Deep understanding of customer experience measurement, strategies, design, trends, and solutions in both B2B and B2C settings.
- Effective communicator with proven track record of identifying actionable insights to drive business / customer value
Advanced analytical skills using qualitative and quantitative methods to analyze customer behaviors and create compelling customer insights.
- Effective leadership, relationship building and consultation skills with ability to influence and align and lead cross functional teams towards common goal
- Familiarity operating in B2B2C business model is preferred, Retirement services background considered a plus.
- Demonstrated proficiency and understanding of Plan Sponsor, Participant and Intermediary needs as relates to retirement benefit programs preferred.
- Experienced in working with Microsoft Excel and PowerPoint.
- Highly proficient in strategy development, decision making and problem solving.
Ability to align capacity to demand through work prioritization and expense management.
- Bachelor’s degree required; advanced degree preferred.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at firstname.lastname@example.org for more information about doing business with Prudential.Apply Now
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