Human Resources - Portland, ME | Scottsdale, AZGroup Insurance Learning Facilitator

About the position

The Enabling Solutions Learning and Development/Knowledge Management Capability is searching for 1 Learning Facilitator. This role is responsible for delivering training (both in person & virtually) to associates across the US businesses, with a primary focus on Group Insurance Disability Contact Center. This training primarily includes delivery of the following: new hire, systems navigation, products/service related modules, compliance/regulatory updates and general customer service. Target audiences are typically, but not exclusively, individual contributors. In addition, this role is also responsible for tracking and reporting in-progress and post-delivery analysis of learner performance which may result in enhancements and/or redesign of existing training materials that would be performed by this role.

Primary Responsibilities:
  • Facilitate in person and/or virtual training that encourages engagement and participation while meeting the class objectives and time limits.
  • Create a positive learning climate so learners are engaged and motivated to seek clarity, fail safely, perform new tasks and apply knowledge.
  • Establish credibility through business process and terminology knowledge.
  • Incorporate adult learning principles/methodologies into training delivery.
  • Incorporate blended learning principles (e.g. activities, case studies, analogies, role playing, mock scenarios) into training delivery.
  • Deliver content using a variety of virtual training tools and technologies.
  • Encourage participation and build learner motivation by managing classroom dynamics
  • Assess and act upon trainee understanding of concepts before, during, and at conclusion of training.
  • Evaluate effectiveness of the program’s design and participant’s retention through program evaluations, assessments, classroom interactions, job performance metrics, manager and/or mentor feedback on expected vs. actual performance, and trainee self-evaluation.
  • Adhere to all FINRA Registered Rep expectations for compliance to rules and continuing education requirements as outlined in the Broker Dealer Handbook.


  • 3+ years of experience in Group Insurance Claims and/or Contact Center
  • 3+ years of experience in Instruction/Facilitation preferred
  • Bachelor's Degree or equivalent experience preferred
  • Financial services industry knowledge and experience preferred
  • Communication skills, both written and verbal
  • Organizational skills & able to manage multiple priorities in a fast-paced environment
  • Interpersonal skills & able to demonstrate flexibility and versatility.
  • Experience with the components of the learning development life cycle is helpful.
  • Technical writing & project management skills are helpful.
  • Proficiency in Spanish is a plus.
  • Travel may be required (up to 50%).
  • Regulatory licensing (Series 6) is required within 6 months from start/hire date.
  • Remote and/or a flexible work arrangement can be considered.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.

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