Information Technology - Newark, NJ Analyst, Data and Voice Services

About the position

Evaluates client requests for new or modified voice and or data systems, software and hardware. Assists client and development area management in the design and implementation of new or modified networks. Develops specifications, and technical implementation plans. Recommends alternative solutions to clients to reduce costs or improve service. Interprets user requests to appropriate internal units and vendors. Plans and coordinates installation dates with clients, development staff and network engineering, and vendors. Follows up with clients to ensure that service level agreements have been achieved and resolves any outstanding issues. Has an understanding of the environment that allows for participation in more complex problem resolution Monitors the operation of telecommunications and data networks and systems to ensure proper functioning of lines, hardware and software. Identifies and resolves network problems utilizing structured troubleshooting methods, techniques and tools. Participates with client areas, vendors and common carriers during problem analysis resolution as required. Monitors and tunes networks and systems performance. Prepares and maintains technical specifications and documents, drawings, system documentation and operating manuals. Performs related duties as assigned or requested. Understands standard operating procedures and processes and is able to apply them as solutions to common problems. May receive instructions, guidance and direction from others.

  • Perform the installation, or moving of an IP telephony set including; receiving, inventorying, and documentation of telephony equipment shipments, and the un-boxing, setup, and installation. Including patching of cables.
  • Perform installations or moves of twisted-pair wiring connections from PBX or from telco providers to analog phones, fax machines, modems, etc.
  • Trouble shooting of data and voice wiring infrastructure, twisted-pair, copper and fiber, within IDFs and MDFs and from IDFs to MDFs. This includes the ability to use Tone Generator Wire Tracing Tools and ability to set up and run loopback testing.
  • The ability to assist in trouble shooting, and trace PBX analog or digital ports from the frame and to the desktop.
  • Perform a PBX circuit pack reseat, or its replacements. Including an install when needed under direction from OCC Network Operation or Network Engineering personnel.


  • The ability to Install or troubleshoot T1 network cables from the vendor demarc to DS1 cards in the PBX.
  • The ability to install, trace, or trouble shoot network patch cables to the PBX equipment. This includes the ability to use Tone Generator Wire Tracing Tools and ability to set up and run loopback testing.
  • The ability to move, install and reset an IP telephone set.
  • The ability to assist in trouble shooting, and trace PBX analog or digital ports from the frame and to the desktop.
  • Perform a PBX circuit pack reseat, or its replacements including an install when needed under direction from OCC Network Operation or Network Engineering personnel.
  • Ability to work with user and OCC Network Operations with the setup of PC voice applications such as AVAYA Softphone, ONE X Communicator , ONEX Agent and CMS. Provide "hands-on" support at direction of Network Operations.
  • The ability to support OCC Network Operation or Network Engineering personnel, on firmware and software system upgrades. Provide "hands-on" support at direction of Network Operations.
  • Provide hands-on support during major events that may have an impact on the voice equipment. This includes but is not limited to fires, flooding, storms, and power outages.
  • Support Network Related (Data/Voice) Remedy Problem, Service, and Change tickets. Maintain hours of coverage 5x12 (Mon-Fri) and 24 Hour On-Call Support.
  • Travel to other Prudential offices required. Support for voice network, equipment implementation, replacement and/or repair for campuses at the Prudential sites.
  • Support MAC Requests; Remedy and PIRs Work from a Remedy problem, and service ticket queue, updating tickets with current status and closing tickets where appropriate.
  • Create Remedy problem, service and change tickets where appropriate.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.

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