Customer Service and Call Center - Dresher, PA Associate Manager, Customer Service (Group Insurance)

About the position

Prudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe.

At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do.

The Associate Manager, Customer Service is responsible for the day-to-day operations of a team of representatives. In this exciting role, you will:

Plan, direct, supervise and evaluates workflow

Organize the workflow of associates to provide the most effective and efficient service in accordance with established policies and procedures and to achieve the volume expected to meet operational requirements

Ensure the volume of work produced meets product/service standards and exceeds quality standards

Develop short/long-term customer service objectives and continuously monitors procedures

Recognize and recommend operational improvement

Be responsible for the day-to-day application of organizational policies and procedures

Approve special price concessions, quotes, bid allowance, or adjustments

The Associate Manager, Customer Service has full supervisory responsibility including hiring, performance management, coaching and development. Typically serves as first line supervisor for a staff of 20+ employees, with full supervisory responsibility including hiring and firing and performance management.

Qualifications

  • Supervisory and/or coaching experience is required
  • Supervisory experience within a call/contact center or operations area is strongly preferred
  • Excellent written and verbal communication skills.  
  • Must be able to take initiative.   
  • Positive and team player attitude is a must.
  • Flexibility.
  • Bachelor's degree preferred.
  • Strong partnering skills.  
  • Strong problem solving and issues resolution skills.  
  • Strong organization skills and the ability to manage multiple priorities while working under tight time constraints.  
  • Working effectively with various sites; strong interpersonal skills, and flexibility in hours.
  • Some travel may be required.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

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