Human Resources - El Paso, TX Manager, Employee Relations

About the position

The Employee Relations Center of Expertise (ER CoE) has an opening for an Employee Relations Manager in El Paso, TX. The ER CoE supports the Human Resources Business Partners (HRBPs) in integrating business and HR strategies in order to drive business results. This position will support clients in Technology.

Reporting to the Director of Employee Relations, the successful candidate will work with the entire ER CoE, HRBPs, and the business to handle employee relations matters. The incumbent will collaborate with HRBPs and partner with business leaders and employees to provide guidance and consultation including, but not limited to, performance coaching/counseling, conflict resolution, disciplinary action, and policy interpretation and application. This position will play a key role in day to day risk mitigation, as well as use data analytics to identify trends and recommend interventions.

In this role, the individual will:

•Be an objective and trusted advisor for HRBPs, employees and management;
•Conduct HR investigations, including, but not limited to: unfair management practices, favoritism, bullying, hostile work environment, etc., (This role will not conduct legally-related investigations e.g. include Title VII allegations);
•Partner with management to handle performance counseling, attendance counseling, policy violation and conduct related cases, including disciplinary recommendations. This role includes the drafting of disciplinary letters, talking points and other necessary materials in working with management;
•Provide guidance and direction to managers on employment issues and related laws including, but not limited to: disability, FMLA, ADA, FLSA, NLRA, etc.;
•Partner and consult with other internal areas (e.g., Employment Law, Accommodations Unit, Integrated Disability Management Unit, etc.,) to ensure review, assessment, and recommendations on employee absence situations comply with federal, state, and local laws, as well as company practice;
•Support management at employee meetings as needed, including performance, attendance and conduct terminations;
· Provide thorough and timely documentation in the ER CoE’s case management tracking tool;

•Provide direction, and/or guidance to employees and managers to help facilitate and/or resolve human resource issues (e.g., departmental/management/employee conflicts, etc.);
•Consult with management and employees regarding work environment and climate concerns;
•Proactively identify and analyze data to identify ER trends and patterns that will assist the HRBPs in their strategic work with leadership to create a unique and compelling culture. Develop action plans and recommend interventions to effectively address issues, where appropriate. Conduct focus groups, climate assessment, etc., in support of the action plan;
•Lead and/or participate in ER CoE internal projects;
•Represent the ER CoE on projects/committees that may be part of an HR or business initiative;
•Create and facilitate formal and informal training on employee relations matters such as performance counseling, harassment and discrimination;
•Handle and respond to complex HR policy/practice issues. Occasionally assist in the development, implementation or rollout of new policies and procedures.


•5+ years of Human Resources experience in a corporate environment, including conducting ER investigations, partnering and coaching leaders on performance management, and analyzing trends in employment data and recommending solutions;

•Strong preference for individuals whose HR expertise is focused mainly on employee relations ( i.e. working in an employee relations center of excellence)

•Strong working knowledge of state and federal employment laws including but not limited to, FMLA, ADA, FLSA, NLRA, Title VII, etc.;

•Superior relationship management skills with the ability to collaborate effectively and partner well with others in order to build strong and trusting relationships;

•Strong initiative and solid judgment abilities/skills; must display a balanced, objective approach and sound judgment when recommending a course of action or handling an investigation;

•Ability to work independently and with a sense of urgency;

•Ability to provide an independent point of view on people and issues while having the courage and sensitivity to deliver tough messages to leaders and employees;

•Demonstrated effective problem-solving and decision-making skills;

•Strong influencing skills when recommending and implementing solutions with business partners;

•Ability to handle sensitive and confidential information appropriately;

•Project management skills and ability to juggle and prioritize multiple responsibilities;

•Excellent analytical skills with an attention to detail;

•Demonstrated ability to handle multiple priorities and produce results;

•Excellent verbal and written communication skills with a disciplined approach to case documentation;

•Proficient with Microsoft Office software (e.g., Word, Excel, PowerPoint);

•Ability to travel, on a limited basis, as needed;

•Ability to work and/or be available after normal working hours;

Remote work assignments are not available.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.