Customer Service and Call Center - Plymouth, MN Customer Relationship Specialist

About the position Service/Prudential/Customer Service Associate/ZP0015

A positive attitude, desire to learn, and a passion to help people go a long way in starting a successful career at Prudential. As a Customer Relationship Specialist, you are part of an elite team of experts responsible for providing an exceptional experience to Prudential's customers and distribution partners. And while assisting those customers with their unique financial needs, you will receive a comprehensive introduction to the financial industry through an extensive training program that allow associates to develop technical expertise, process knowledge and a solid foundation of Prudential's life insurance products.

This position is a great step into a corporate career with a Fortune 100 company. This role has been designed to include ongoing opportunities to collaborate in group training, call coaching, mentoring and personal development. The professional skills you receive will prepare you to explore opportunities in all areas of the organization such as Coaching & Training, Team Leadership, Product Design, Underwriting, Marketing and Sales & Distribution.


Qualifications for this position include:

  • Excellent verbal and written skills and a strong commitment to providing exceptional customer service.

  • Outstanding active listening skills and the ability to engage customers to determine their unique financial needs and preferences.

  • Proficient PC skills with ability to multi-task between computer applications.

We also prefer, but do not require:

  • Knowledge of life insurance products, or other experience in the Financial Industry.
  • A college degree.
  • FINRA registration for Series 6 & 63 (Variable) and Minnesota Life and Variable license

Note: Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.

Prudential offers an extensive training program, which includes:

  • Paid training (Both Classroom and Online) for your FINRA Series 6 and 63 registrations and 50 state insurance licensing. All registration fees and material paid by Prudential.
  • 12 week paid training on Prudential's life insurance products, systems and procedures.
  • Continuing education credentials paid by Prudential.
  • Ongoing coaching and career development including individual and group coaching sessions, opportunities to participate in mentorship programs, and paid personal development time each year.


  • The hours of operation for the Customer Value Center are 7:00am to 7:00pm CT. Upon completing of training, hours may be anywhere during these hours, depending on business need.
  • Upon completion of training, Prudential offers many flexible work arrangements including compressed work week (four 10 hour workdays) and work from home opportunities.

Benefits & Training

Prudential offers a generous benefits package including:

  • Competitive salary with opportunity for an annual bonus based on performance
  • Outstanding advancement potential, beginning with tiered promotional opportunities
  • Tuition reimbursement
  • A comprehensive health care plan, available on start date.
  • The opportunity to participate in company sponsored retirement savings plans (401K) and a company funded pension plan.
  • Generous paid time off - vacation, holidays and personal days.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.

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