Technology - Sunnyvale, CA Senior Engineer, Release Management

About the position

The Senior Engineer position on the Release Management team in the Customer Office is part of the Technology Production Operations team. The incumbent will be responsible for the coordination and communication of all Customer Office application releases to the production environment.

A close working relationship with Product Management, Development Leads, Architects, and QA Leads is essential. The goal is to ensure that all application releases are successfully scheduled and deployed to production with minimal interruption to critical business services.

You will get to work in an exciting and engaging agile startup environment where you will be encouraged to expand your skills, test your creative boundaries, share new ideas, and most importantly - have fun.

  • Manages risks and resolves issues that affect release scope, schedule, and quality
  • Partners with Development teams to plan, coordinate, and communicate application releases for timely and smooth acceptance of deliverables into production environment
  • Builds effective internal and external relationships that are essential to delivering an "always-on" software product or service
  • Hosts weekly Release Planning calls with all stakeholders to ensure all deployments are planned, tested, potential roadblocks identified, and signed off on before going into production
  • Conducts release readiness reviews, milestone reviews, and business go/no-go reviews
  • Tracks all release details and provides reporting as well as meeting updates to all stakeholders
  • Oversight of the Customer Office Release Calendar
  • Measures and monitors progress to ensure application releases are delivered on time
  • Continually works toward making improvements in the release management process
  • Takes up any additional responsibility as needed by business

Qualifications

  • Minimum of 5 years IT Operations experience including ITSM and Production Support or related
  • Knowledge of the Release management function – including an understanding of the key phases of a release and release management responsibilities in each of these phases
  • Well versed in the ITIL framework with an understanding of the ITIL framework and release management interaction with other teams
  • Ability to identify release risks / limitations, suggest action plans, and provide recommendations
  • Experience in metrics gathering and reporting
  • Experience documenting processes and SOPs
  • Strong business background and/or development experience with large complex business applications across all phases of an application development project
  • Must operate with an insatiable appetite for learning and sharing new trends in technology
  • The motivation to recognize and implement process improvements
  • Advanced written and verbal communication skills are a must
  • Ability to prioritize work
  • Experience with Java, SOA (Service Oriented Architecture), AWS Cloud a plus
  • Bachelor's degree in Computer Science, Information Technology or related field or equivalent relevant experience. MS/MBA a plus
  • ITIL Certification a plus
  • Ability to work off hours and provide phone support as needed to support planned and unplanned release activity is required

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

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