Evaluates and manages assigned caseload of Integrated FMLA and Short Term Disability claims. Interacts with internal and external customers including, but not limited to, claimants, employers, physicians, attorneys etc., to gather the information to make the decision on the claim. Provides technical direction to other claims personnel as needed. Validates payment period, follows up and monitors payment accuracy and timeliness; follows plan to closure.
Claims - Chicago, IL | AZ | Austin, TX | Delray Beach, FL | Eden Prairie, MN | Cincinnati, OH | Dallas, TX | Newark, NJ | Dresher, PA | Boca Raton, FL | Ft. Myers, FL | Portland, ME | El Segundo, CANAO Customer Solution Consultant (Virtual position)
About the position
Why join Prudential?
We are a purpose-driven company, bound together by our commitment to what we do and how we work together. We come to this business from many different perspectives, but we all hold common values that we bring to our work.
As a Customer Solution Consultant for National Accounts in our Group Insurance business, you’re responsible for supporting the Claims and Sales organizations with consultative subject matter expertise on our Life and Disability products. You will work with National Account customers, brokers/consultants, and internal business partners to ensure a positive benefit experience that will drive increased sales revenue, customer satisfaction and customer persistency.
Your work location is flexible within the U.S. including working remotely. U.S. travel is approx. 30% and can be upwards of 50% of your time, during the peak sales season.
Meet with customers and brokers/consultants regarding Prudential’s group insurance claim key differentiating solutions.
Support the Sales leadership team on prospecting new business and retaining our existing book of business.
Influence marketing materials, including capabilities and finalist presentations that showcase Prudential’s differentiators in the marketplace.
Collaborate with internal business partners to address questions or concerns and facilitate timely resolution of issues presented by customers and/or brokers.
Does this sound like you? Our successful candidate has:
8+ years of claim operation experience, within national accounts group insurance. Multiple products (STD/ABS, statutory disability, LTD or Life) preferred.
Solid working knowledge of current national account group insurance industry products, practices, strategies, and competitive intelligence.
Excellent verbal and written communication skills; confident and credible presenter.
Consultative approach including critical thinking ability to provide solution-based outcomes with a sense of urgency.
Expertise in facilitating customer meetings with diverse stakeholder participants. Builds and maintains strong relationships.
Experience in dealing in a matrixed environment and/or demonstrated success in managing across organizations by using influence versus authority.
Proven ability to work independently.
Detail oriented with strong organizational and time management skills.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at firstname.lastname@example.org for more information about doing business with Prudential.Apply Now
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